Waste Removal Tooting Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Tooting provides waste collection and related services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Waste Removal Tooting for the provision of services, incorporating these Terms and Conditions.

Services means waste removal, rubbish collection, clearance, and associated services provided by Waste Removal Tooting.

Waste means the materials, items, rubbish, or refuse that you ask us to remove and that we agree to collect as part of the Services.

We, us, our means Waste Removal Tooting.

You, your means the customer ordering the Services, whether an individual, partnership, company, or other organisation.

2. Scope of Services

We provide waste collection and removal services for domestic and commercial customers. Services may include one-off waste collection, scheduled collections, bulky item removal, garden waste clearance, and general rubbish removal. The precise scope of the Services will be as described in your booking confirmation.

We operate within a defined service area that includes Tooting and surrounding localities. Provision of Services may be subject to access, parking, and safety considerations at the collection address.

We do not provide hazardous waste removal unless expressly agreed in writing in advance and subject to additional conditions and charges. Examples of hazardous waste include, but are not limited to, asbestos, certain chemicals, clinical waste, and pressurised containers.

3. Booking Process

You may request a booking by contacting us via phone or other communication channels made available by us. You will be asked to provide accurate information about the type, quantity, and location of the Waste, as well as access details and any relevant restrictions.

Based on the information you provide, we may give an estimate of the price and the likely vehicle or labour required. All estimates are subject to confirmation on arrival, once our team has inspected the Waste.

A booking is not confirmed until we have accepted it and provided you with a booking confirmation, which may be given verbally, in writing, or electronically. At our discretion, we may refuse or cancel a booking where the Waste is unsuitable, access is unsafe, or where we reasonably believe the Services cannot be carried out as described.

You must ensure that a responsible adult is present at the collection address at the agreed time, unless we have agreed in advance to collect in your absence. Where we are collecting in your absence, you must provide clear instructions and ensure safe and lawful access to the Waste.

4. Service Attendance and Access

We will use reasonable endeavours to attend your property on the agreed date and within any specified time window. However, arrival times are approximate and may be affected by traffic, weather, operational issues, or events beyond our control.

You must ensure that our team has safe, reasonable, and lawful access to the Waste, including necessary parking or loading space. Any parking restrictions, permits, or access limitations must be disclosed at the time of booking. You are responsible for any parking charges, penalties, or enforcement costs incurred in the course of carrying out the Services, unless caused by our error.

If we are unable to carry out the Services due to lack of access, unsafe conditions, or incorrect information, we may charge a call-out or wasted-journey fee, and you may be liable for all or part of the agreed price.

5. Waste Description and Exclusions

You are responsible for accurately describing the Waste to be removed. Our price and service planning are based on the information you provide. If on arrival the Waste is materially different in type, volume, or weight from that described, we may adjust the price, change the method of collection, or decline to proceed.

We do not accept:

Hazardous or dangerous materials unless specifically agreed.

Explosives, ammunition, or weapons.

Clinical, medical, or biological waste.

Liquids, including paints, oils, fuels, or solvents, unless agreed.

Pressurised cylinders or gas bottles, unless agreed.

Any items that cannot be legally transported, handled, or disposed of.

If prohibited or hazardous items are presented for collection without prior agreement, we may refuse to remove them and may charge for attendance. If such items are not disclosed and are placed in the Waste, you may be held liable for any costs, damage, or legal consequences arising.

6. Pricing and Quotations

Prices are generally based on the volume and type of Waste, the labour required, access conditions, and disposal costs. Where we provide a quotation before attendance, it is based on the information supplied by you and is subject to inspection of the Waste when we arrive.

On arrival, our team will confirm the final price before commencing work. If you choose not to proceed at that stage, we may charge a reasonable call-out fee to cover our costs.

All prices are stated in pounds sterling and may be subject to applicable taxes. We reserve the right to adjust prices periodically to reflect changes in disposal charges, fuel costs, or other overheads, but once your booking is confirmed, your price will not change except where the Waste or conditions differ from those described.

7. Payments and Charges

Unless otherwise agreed, payment is due on completion of the Services on the day of collection. We may accept payment by cash, debit card, credit card, or other methods we make available. For business customers, we may at our discretion offer account terms, subject to credit checks and agreed payment terms.

Where payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including debt recovery and legal fees.

We may require a deposit or prepayment at the time of booking for certain services, large collections, or where significant disposal fees are expected. Deposits are normally non-refundable where you cancel at short notice, as set out in the cancellation section below.

8. Cancellations and Amendments

You may cancel or amend your booking by contacting us directly. To avoid charges, you should give as much notice as possible. If you cancel more than 24 hours before the scheduled collection time, you will usually not incur a cancellation fee, and any deposit may be refunded or applied to a rebooking at our discretion.

If you cancel within 24 hours of the scheduled collection time, we may retain all or part of any deposit and may charge a reasonable cancellation fee to cover our costs and loss of opportunity. Where our team has already been dispatched or has arrived at your property, we may treat the booking as a wasted journey and charge a call-out fee or a portion of the agreed service charge.

We reserve the right to cancel or reschedule a booking due to adverse weather, safety concerns, vehicle breakdown, staff illness, or other circumstances beyond our control. In such cases, we will aim to arrange a new appointment as soon as reasonably possible, and any prepayments will be applied to the rearranged service. We will not be liable for any consequential loss resulting from such cancellations or delays.

9. Performance of Services

Our team will carry out the Services with reasonable care and skill. We will load the Waste into our vehicles and transport it for lawful disposal or recycling. We may at our discretion separate materials for recycling where facilities and regulations allow.

You must remove or protect any items you wish to keep, and clearly indicate which items form part of the Waste. Our team will not be responsible for accidentally removing items that were not clearly identified as to be retained, particularly in large clearances.

We may refuse to lift or remove items that we consider to be unsafe, excessively heavy, or likely to cause damage to property or injury to persons. In such circumstances, we will discuss alternatives with you where possible.

10. Compliance with Waste Regulations

We operate in accordance with applicable UK waste management and environmental regulations. We will transport and dispose of Waste only at authorised facilities, and we will take reasonable steps to maximise recycling in line with current practices and infrastructure.

Where required, we will maintain appropriate licences, registrations, or authorisations relating to waste carriage and disposal. You acknowledge that once the Waste has been collected and loaded into our vehicle, ownership and responsibility for that Waste transfers to us, except where prohibited or hazardous items have been misdeclared or concealed.

You agree not to request or require us to dispose of Waste in any unlawful manner, and you will cooperate with us in meeting all regulatory requirements, including providing information about the origin and nature of the Waste if requested.

11. Liability and Limitations

We will take reasonable care to avoid damage to your property while performing the Services. However, minor scuffs, marks, or wear arising from removal of large or heavy items through tight spaces may be unavoidable. You should take reasonable steps to protect flooring, walls, and fixtures where you consider them particularly vulnerable.

Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the amount you paid or are due to pay for the particular service giving rise to the claim. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from delays, cancellations, or performance of the Services, except where such loss cannot lawfully be excluded.

You are responsible for ensuring that any items of value are removed or clearly identified before we commence work. We accept no liability for the removal of items that you failed to identify as not forming part of the Waste.

12. Customer Responsibilities

You agree to:

Provide accurate information regarding the Waste and access conditions.

Ensure safe and lawful access to the Waste at the agreed time.

Comply with all relevant laws and regulations regarding the Waste you present for collection.

Be present or make appropriate arrangements for access and instructions, unless otherwise agreed.

Pay all charges due under the Agreement in a timely manner.

13. Force Majeure

We shall not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. Such events may include extreme weather, natural disasters, strikes, transport disruptions, and other unforeseen incidents. In such cases, our obligations will be suspended for the duration of the event, and we will use reasonable endeavours to reschedule or complete the Services once conditions allow.

14. Complaints

If you are dissatisfied with any aspect of the Services, you should contact us as soon as possible, providing full details of your concern. We will investigate complaints in a fair and timely manner and will aim to resolve any issues through discussion and, where appropriate, remedial action or partial refunds. Raising a complaint does not remove your obligation to pay undisputed amounts when due.

15. Variations to Terms

We may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time of your booking will apply to your Agreement. Updated terms may be made available on request or through our usual communication methods.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between you and us, are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with the details set out in your booking confirmation, constitute the entire agreement between you and Waste Removal Tooting in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in this Agreement.